Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line Eric Chester

ISBN: 9781419504587

Published:

Paperback

224 pages


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Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line  by  Eric Chester

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line by Eric Chester
| Paperback | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 224 pages | ISBN: 9781419504587 | 3.62 Mb

Businesses need to stop focusing on paradigm shifts and strategic initiatives and realize that none of that makes any sense if your front-line employees dont give a damn. —Rhoda Olsen, President, Great Clips, Inc.Transform the Your Bored,MoreBusinesses need to stop focusing on paradigm shifts and strategic initiatives and realize that none of that makes any sense if your front-line employees dont give a damn.

—Rhoda Olsen, President, Great Clips, Inc.Transform the Your Bored, Uncaring Generation Why Young Workforce into aPowerhouse of Performers and InnovatorsAccording to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation.

Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year!  Dubbed kidployees, these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if youre among the millions of business owners and managers in America.In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that wont blindly conform to traditional standards and time-honored company policies and standards.

Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.



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